For BDC Teams
Spend more of your day helping customers.
Routine calls, vehicle inquiries and service follow-up have AI support. Bring your judgment to the replies, booking changes and customer questions that need a person.
The work behind a good conversation
A customer request should not become a scavenger hunt.
Find your work, help the customer act and leave the next person a clear thread to follow.
Find the request you need to answer.
Use Mine, Unassigned, Mentions and search to find the customer conversation.
- The work
- New requests, old conversations and mentions compete for your attention.
- What you gain
- Start with the right request instead of scanning the whole inbox.
Read what the customer already told you.
Open the linked customer, vehicle, appointment and call history beside the messages.
- The work
- A caller or campaign reply arrives with a story you did not hear.
- What you gain
- Ask a useful next question instead of repeating the introduction.
Turn interest into a suitable visit.
Open scheduling with known details or reach booking through the Chrome extension while you work.
- The work
- Switching tools and entering the same details slows the booking conversation.
- What you gain
- Spend the conversation finding a suitable service time.
Reuse a good answer without sounding generic.
Insert a saved quick reply, check its customer details and personalize the message.
- The work
- You write the same explanation again, then remember it needs a different name or link.
- What you gain
- Keep useful answers close while making the response fit the person.
Get a first draft. Keep the final word.
Give AI Assist your instructions, then review and edit the draft in the composer.
- The work
- You know what the customer needs, but putting it clearly takes more attention between requests.
- What you gain
- Bring your judgment and voice to the reply without starting from a blank field.
Bring the follow-up back at the right time.
Set Remind Me Later with a time and note for the follow-up.
- The work
- A customer needs a callback later, while new conversations keep arriving.
- What you gain
- Return to the reason for the callback with the conversation still attached.
Ask a colleague without forwarding the whole story.
Add a private note, mention the right teammate and give the conversation an owner.
- The work
- A service or sales question needs someone else, and the handoff can lose context.
- What you gain
- Make the next action clear without sending internal discussion to the customer.
Choose the way the explanation needs to happen.
Call from the customer workspace or attach a relevant photo or video to the conversation.
- The work
- A long text exchange is not always the best way to explain a customer concern.
- What you gain
- Continue with the customer in the medium that helps them understand.
Know who is carrying the conversation
Your reply is yours.
Templates and AI-assisted drafts are starting points. Review the facts and wording before you send.
AI-handled work has a clear boundary.
When Auto-Reply is active, the composer shows it. Turn it off when a person needs to take over.
Internal help stays internal.
Use a private note for teammate discussion and a customer reply for the answer they should receive.
Your dealership, your next step
Bring us a busy hour from your BDC.
Work through a booking, a callback and a handoff with the tools your team would use.