01
Service calls
Help callers arrange service and get answers to routine service questions.
Voice & Front Desk
The call should start with the customer.
Handle service requests with a voice that recognizes the customer, their vehicle and why they may be calling. Book the visit, answer the routine question or bring in your team.
A maintenance message turns into a phone call.
The customer wants to talk. Voice carries the context into the call.
- 01
A customer calls about the reminder.
They received a maintenance message for their Camry and want to arrange the visit.
- 02
Voice recognizes the context.
The greeting relates to the customer, the vehicle and the earlier message.
- 03
The conversation becomes a booking.
Voice helps the customer book the service visit.
- 04
Your team has the history.
The campaign and customer conversation are available in eHub when a person helps.
Questions dealers ask.
What is the difference between Service and Front Desk?+
Service handles the appointment conversation and routine service inquiries. Front Desk handles reception and routing.
What if a caller leaves before getting help?+
Abandoned-call recovery can follow up by SMS, giving the customer another way to continue.
What information shapes the call?+
Connected customer, vehicle and campaign information supplies the context for the conversation.
Two jobs at the phone. A different kind of help.
02
Front desk
Handle reception and route callers to the right person or department.
03
The call after the message
Recognize the customer and vehicle behind a service reminder, so the call does not begin from scratch.
Talk to Blink
Let your customers hear the difference.
Hear a service conversation built around your dealership.