01
One place for the conversation.
Use Unassigned, Mine, Mentions, All, Closed and Tasks views to reach the customer communication and team work you need.
eHub
The customer’s story. Beside the next question.
Stop piecing together calls, messages and visit details. Give your team the history to answer well—and managers a clear view of work that needs help.
One place to stay on top of the day.
Know what needs your team. Before customers have to ask.
See the conversation, the context and the next person who can help.
eHubLive Monitor
- Open conversations
- 10
- Overdue
- 1
- Unassigned
- 1
Your team. In view.
| Team | Workload | Sentiment |
|---|---|---|
| Alexonline | 4 open · 1 overdue | Needs follow-up |
| Morganaway | 3 open | Positive |
| Tayloronline | 2 open | Neutral |
J
Jay
Toyota Camry
Overdue · Needs responseAlex · Service advisor
SMS conversation
- Your dealership
Hi Jay, your oil change is coming up. Would you like help finding a time?
Marketing SMS - Jay
I booked Thursday at 4 PM with your voice assistant. Could we move it to Friday morning?
Customer · SMS
Appointment and conversation history
Appointment scheduled
Toyota CamryThursday · 4:00 PM
Marketing SMS
Oil-change invitation sent.
Voice AI call
Jay booked Thursday at 4 PM.
Appointment
Toyota Camry · Thursday at 4 PM. Change requested; not yet changed.
Example workspace
A practical example
From unassigned work to a clear next step.
Find the conversation, understand what is happening and bring the right person into the work.
- 01
See where attention is needed.
Live Monitor brings open, overdue and unassigned conversations into view.
- 02
Read the customer context.
Review the messages, events and tasks around the conversation.
- 03
Bring in the right teammate.
Make the next owner and action clear, with the customer’s context close at hand.
- 04
Support a stronger response.
Use AI assistance for wording and the manager’s judgment for coaching and follow-through.
Before we get started
What can a manager see?+
Agent availability, open and overdue work, unassigned conversations, sentiment and workload. The agent table includes communication activity and median response time.
Where does the team do the work?+
The inbox includes Unassigned, Mine, Mentions, All, Closed and Tasks views. Use the conversation context and AI assistance to shape the next response.
How does it fit our CRM and DMS?+
Use eHub alongside your existing systems for customer communication, events and team work. We’ll review the connections your dealership needs.
The dealership work
Context for the team. Visibility for the manager.
Follow the customer’s story and see where the work needs attention.
02
The visit around the message.
Bring service events, inspection information, customer messages and follow-up tasks into view. Use AI assistance to shape the next response.
03
A clearer view of the team’s work.
Live Monitor shows agent availability, conversation status, workload and sentiment. Review response patterns and bring attention to the work needing help.
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