01
Useful alerts can get lost in routine follow-up.
Telematica filters eligible vehicle alerts and matches them with customer context. This Toyota and Lexus offering turns a relevant signal into a service conversation.
See TelematicaFor OEM Programs
Give the program a clear next step.
Vehicle data and program messages matter when customers know what to do next. Connect an eligible service opportunity to booking and dealer follow-through, with the brand and data scope defined.
A practical workflow
Three decisions behind a useful program.
Define the audience, the customer action and the dealership’s part.
- 01
Confirm the eligible audience.
Establish the supported brand, data source and dealerships for the specific service or recall use case.
- 02
Make the booking route clear.
Connect the reason for contact to a service action the customer can understand and a practical way to arrange it.
- 03
Plan dealer follow-through.
Decide who handles a question or concern after the message. Keep the customer context available to that team.
Questions from your team.
Which Telematica scope is described here?+
The dedicated offering shown here is for eligible Toyota and Lexus dealerships. Review the specific data and program scope before planning the workflow.
What needs to be defined before a program starts?+
The eligible audience, the customer action, the booking route and the dealership team responsible for follow-through.
What happens when a customer has a question?+
Plan which dealership team will answer. Use the message, service event and conversation context in eHub to continue from the customer’s reason for contact.
The work behind the relationship
From program message to dealership action.
Make the next step useful for both the customer and the store.
02
A campaign should not stop at the click.
Scheduler gives the customer a route into a visit. A personalized booking path can carry known details forward instead of asking for the same information again.
See Scheduling↗03
The program still lands in a service department.
eHub brings customer communication, service events and tasks together. Give the dealership team the context for the next response.
See eHub↗Your dealership, your next step
Build the dealer workflow behind the program.
Let’s review the audience, booking route and dealership responsibilities around the customer action you want to support.