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The world’s first customer relationship platform for dealerships

Keep your customers, “Your” customers.

From their first car with you to the next, make every message, visit and follow-up feel like one ongoing relationship.

Talk to UsFollow the customer journey

The world’s first customer relationship platform for dealerships.

Years of engagement. One deeper relationship.

Blink brings years of dealership engagement into one ongoing customer relationship. Your playbooks connect the first welcome, everyday care and the next vehicle.

A relationship that gets stronger with every chapter.

From the first welcome to the next vehicle

Be their dealership. For the whole journey.

The first welcome. Everyday care. The next set of keys. One ongoing relationship, shaped by your dealership’s playbooks.

Example conversations; timing and actions follow your dealership’s playbooks. Telematica shown here is for eligible Toyota and Lexus dealerships.

  1. After purchase

    A first welcome.

    Your dealership
    Congratulations on your new car! Thanks for choosing us. We’re here whenever you need a hand.
    eHub
  2. The first service need

    A reminder that helps.

    Your dealership
    Your first oil change is coming up. Would you like help finding a time?
    Outreach
  3. Before the appointment

    A visit on the calendar.

    Your dealership
    A quick reminder about your service visit tomorrow at 9 AM. Need to change anything?
    Customer
    Thanks. See you then.
    Scheduling
  4. At drop-off

    The customer knows what comes next.

    Your dealership
    Thanks for dropping off your car. We’ll keep you posted as the team works through your visit.
    eHub
  5. In the service lane

    Your team has the context.

    Your teamThe customer has arrived. Service advisor: review the visit details and keep the customer updated.
    eHub
  6. Ready for pickup

    AI sends the pickup update.

    Your dealership
    Your car is ready for pickup. What time works for you?
    Customer
    I can be there around 5.
    eHubPlaybooks
  7. CSI feedback below five stars

    An apology. A manager with the context.

    Your dealership
    We’re sorry your car was left messy. Thank you for telling us. Our service manager has your feedback and will follow up.
    Your teamService manager: review the customer’s feedback about the car being left messy, along with the visit details and conversation in eHub.
    PlaybookseHub
  8. Between visits

    We’ll stay in touch.

    Your dealership
    We’ll check in when it’s time for your next maintenance visit. Until then, we’re here if you need us.
    Outreach
  9. An unexpected vehicle alert

    A signal becomes a conversation.

    Your dealership
    We received a vehicle alert. Let’s arrange a service check. Would tomorrow at 4 PM work?
    TelematicaeHub
  10. The customer calls

    Voice AI picks up the conversation.

    Voice AI call
    Your dealership
    Are you calling about the alert you received for your car? I can help you book it in.
    Customer
    Yes, please. Tomorrow at 4 works for me.
    VoiceScheduling
  11. Back in our care

    We take it from here.

    Your dealership
    We’re taking care of your car. We’ll keep you posted and let you know when it’s ready.
    eHub
  12. Later in ownership

    A familiar team for the next vehicle.

    Your dealership
    Your next maintenance visit is coming up. If you’re considering a change, would you like to explore your next vehicle with our sales team?
    Sales Agent
  13. When they’re ready

    The sales conversation starts with interest.

    Customer
    Yes, I’d like to see what my options are.
    Sales AgenteHub
  14. A new vehicle · the relationship continues

    A new welcome. A familiar dealership.

    Your dealership
    Thanks for choosing us again. Enjoy your new car—we’re here when you need us.
    eHub
∞

Keeps going. For generations.

Your people and Blink AI share the whole customer story, across every call, message and visit. Together, they deliver personal concierge care that builds lasting trust—from a customer’s first car to their family’s next.

Your team makes the difference.

Your people. Their expertise. More possible.

AI carries the routine work. Your people bring the judgment, care and dealership expertise. Together, they make more room for the conversations that matter.

Our ambition: help every person achieve 10x more with AI.

Let’s talk about your dealership

Let’s build this journey for your dealership.

We’ll show you how your dealership’s playbooks, people and Blink products can bring these moments together.

Talk to Us
BLiNK AI