The published accounts focus on practical questions: how to handle alerts, how the BDC spends its time and how telematics redemption is performing. Read each account separately. A customer quotation and a numerical example should not be assumed to describe the same dealership or reporting period.
Lexus: handling the alert workload.
A published General Manager account from a high-volume Southern California Lexus store describes the shift from manual alert processing.
Read the Telematica examples