01
Maintenance that is due
Remind customers when their next service is due or overdue.
Outreach
The service need is already there. Bring the customer back.
Outreach finds service opportunities in customer and vehicle information, sends a relevant invitation and gives the customer a direct way to book. Your team spends less time building lists and repeating reminders.
Declined work does not have to end with “not today.”
A relevant follow-up gives the customer a way to act when they are ready.
- 01
The recommendation is still relevant.
A declined service remains in the customer’s service history.
- 02
Outreach starts the follow-up.
The customer receives a personalized invitation about that service need.
- 03
The invitation carries a booking link.
SmartURL brings known details into scheduling.
- 04
Your team handles the questions.
Customer replies and conversations continue with the context in eHub.
Questions dealers ask.
Which service opportunities does Outreach use?+
Due and overdue maintenance, declined work, seasonal needs and custom campaigns. Recall outreach uses the relevant brand and program data.
Can we see what the outreach produced?+
Reporting shows scheduled appointments and booked services, with visibility into repair-order activity.
What happens when a customer has a question?+
The conversation can continue with Voice or your team, using the customer and campaign context in eHub.
Different reasons to get back in touch.
02
Work they put off
Bring a declined recommendation back into the conversation.
03
The season ahead
Use seasonal, custom and marketing campaigns for a timely reason to return.
Connect your next customer conversation.
Talk to Blink
Put your service data to work.
Start with customers who have a reason to return.