Service Feedback
A low rating should reach someone who can help.
Ask how the visit went. When feedback falls below five stars, a Playbook sends an apology and alerts the manager with the feedback, visit details and conversation in eHub.
From the customer’s words to the manager’s attention.
The apology starts the response. A person decides how to help.
- 01
Ask how the visit went.
Post-service feedback gives the customer a way to share their experience.
- 02
The rating is below five stars.
The feedback meets the dealership’s recovery Playbook condition.
- 03
Acknowledge it automatically.
The customer receives an apology text.
- 04
Bring the concern to the manager.
An alert includes the feedback, visit details and conversation context in eHub.
Questions dealers ask.
Can we choose how the apology sounds?+
Yes. Your dealership’s Playbook defines the message and standard of care.
What does the manager see?+
The customer’s feedback, visit details and conversation history in eHub.
Who decides how to resolve the concern?+
The manager and team review what happened and choose the personal response.
Talk to Blink
Give customer feedback someone to reach.
Put your standard of care into the response after the visit.